My 2013 Hyundai Santa FE turbocharger just failed. As the vehicle’s second owner, I follow all maintenance and have all my receipts. But I know the engine was recalled because metal shavings may have been left in crankshaft oil passages due to machining at the factory. I am waiting for their decision on if they are going to cover it. What should I do if they go against me? -- Dennis
The use of turbochargers in our marketplace is no longer limited to performance-oriented vehicles, and is now commonplace. With this increase in use comes elevated failure rates. Due to the large price tag of a turbocharger replacement, out-of-pocket repairs are going to cause angry owners to issue complaints.
Whether those complaints ever turn into a recall or product warranty extension is tedious to discover. Connecting your turbocharger failure to that specific engine recall will also prove difficult, even though it seems to me that a possibility exists that they are related.
Depending on mileage and other factors, sometimes manufacturers offer financial assistance on big-ticket items – known in the industry as “goodwill.” Gathering all of your service history, including as many receipts as you can that predate your ownership, will help when out-of-warranty assistance is requested.
Wait and see what they come back with. Call Hyundai Canada customer service and elevate the issue if you are declined. Other than that, your options are limited.
Lou Trottier is owner-operator of All About Imports in Mississauga. Have a question about maintenance and repair? E-mail firstname.lastname@example.org, placing “Lou’s Garage” in the subject line.